Terms of Service

Last Updated: November 13, 2025

Welcome to PengDrop! These Terms of Service ("Terms") govern your use of the PengDrop platform and services. By accessing or using PengDrop, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using PengDrop, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our services.

2. Eligibility

You must be at least 18 years old to use PengDrop. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Account Registration

3.1 Account Creation

To use certain features of PengDrop, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account

3.2 Account Types

  • Buyer Accounts: For purchasing digital products from sellers
  • Seller Accounts: For creating stores and selling digital products

4. Seller Terms

4.1 Store Creation

As a seller on PengDrop, you agree to:

  • Provide accurate store and product information
  • Only sell digital products you have the legal right to distribute
  • Deliver products promptly after purchase
  • Provide reasonable customer support to buyers
  • Comply with all applicable laws and regulations

4.2 Product Listings

Your product listings must:

  • Accurately describe the digital product being sold
  • Not contain misleading or false information
  • Not infringe on any intellectual property rights
  • Not contain malware, viruses, or harmful code
  • Comply with our content policies

4.3 Pricing and Fees

  • You set your own product prices
  • PengDrop charges a platform fee of 2% on each sale by default
  • Stripe processing fees apply (typically ~2.9% + $0.30 per transaction)
  • Fees are automatically deducted from your sales
  • Pricing and fees may be adjusted with notice

4.4 Payouts

  • Sellers must connect a Stripe account to receive payments
  • Funds are transferred directly to your Stripe account after each sale
  • You are responsible for taxes on your earnings
  • PengDrop is not responsible for payment processing delays or issues

5. Buyer Terms

5.1 Purchases

When purchasing digital products on PengDrop:

  • All sales are final unless otherwise stated by the seller
  • You receive a digital download link after successful payment
  • Download links expire after 30 days or after a certain number of downloads
  • You must provide a valid email address for product delivery

5.2 License and Usage Rights

  • You receive a license to use purchased products as specified by the seller
  • You may not resell, redistribute, or share purchased digital products
  • Commercial use rights depend on the specific product license
  • Respect the intellectual property rights of sellers

5.3 Refunds and Disputes

  • Refund policies are set by individual sellers
  • For disputes, contact the seller first
  • If unresolved, you may contact PengDrop support at hello@pengdrop.com
  • Chargebacks may result in account suspension

6. Prohibited Conduct

You may not:

  • Upload or sell illegal, harmful, or infringing content
  • Engage in fraudulent or deceptive practices
  • Violate any intellectual property rights
  • Harass, threaten, or abuse other users
  • Manipulate reviews or ratings
  • Spam or send unsolicited communications
  • Attempt to circumvent security measures
  • Scrape or data mine the platform without permission
  • Use the platform for any illegal purpose
  • Impersonate others or misrepresent your identity

7. Intellectual Property

7.1 Your Content

  • You retain ownership of products and content you upload
  • You grant PengDrop a license to display and distribute your content on the platform
  • You represent that you have all necessary rights to your content

7.2 PengDrop's Content

  • PengDrop owns all platform code, design, logos, and trademarks
  • You may not copy, modify, or reverse engineer our platform
  • The PengDrop name and logo are protected trademarks

8. Payment Processing

  • All payments are processed securely through Stripe
  • You agree to Stripe's Terms of Service and Privacy Policy
  • PengDrop is not liable for payment processing errors or delays
  • You are responsible for any fees charged by your bank or payment provider

9. Content Moderation

PengDrop reserves the right to:

  • Review, monitor, and remove content that violates these Terms
  • Suspend or terminate accounts that violate our policies
  • Remove products or stores at our discretion
  • Refuse service to anyone for any reason

10. Disclaimers and Limitations of Liability

10.1 No Warranties

PengDrop is provided "as is" without warranties of any kind. We do not guarantee that:

  • The platform will be error-free or uninterrupted
  • Defects will be corrected
  • The platform is free of viruses or harmful components
  • Products listed by sellers meet your expectations

10.2 Limitation of Liability

To the maximum extent permitted by law, PengDrop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

10.3 Seller Responsibility

PengDrop is a marketplace platform. We are not responsible for:

  • The quality, safety, or legality of products listed by sellers
  • Sellers' ability to fulfill orders
  • Disputes between buyers and sellers
  • Accuracy of product descriptions or seller information

11. Indemnification

You agree to indemnify and hold harmless PengDrop from any claims, damages, losses, or expenses arising from:

  • Your use of the platform
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Content you upload or sell on the platform

12. Termination

12.1 By You

You may terminate your account at any time by contacting support or using the account deletion feature.

12.2 By PengDrop

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Fail to respond to support inquiries
  • Receive excessive complaints or chargebacks

12.3 Effect of Termination

  • Your access to the platform will be revoked
  • Outstanding payments will be processed according to Stripe's policies
  • Buyers may still access previously purchased products
  • Certain provisions of these Terms survive termination

13. Dispute Resolution

13.1 Informal Resolution

Before filing a legal claim, you agree to contact us at hello@pengdrop.com to attempt to resolve the dispute informally.

13.2 Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration rather than in court, except where prohibited by law.

13.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or class arbitrations.

14. Governing Law

These Terms are governed by the laws of the jurisdiction where PengDrop operates, without regard to conflict of law principles.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through a notice on the platform. Continued use after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and PengDrop regarding use of the platform.

18. Contact Information

If you have questions about these Terms, please contact us:

  • Email: hello@pengdrop.com
  • Website: https://pengdrop.com

By using PengDrop, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.