Lloyds online assessment Cappfinity PDF Download 2026

This assessment for Lloyds Banking Group focuses on the core mission of "Helping Britain Prosper" by supporting individual entrepreneurs and small businesses through economic uncertainty and sustainable growth.

👤 Key Customer Profiles

• Monique: An entrepreneur who transitioned from being a professional chef to launching a successful online food channel.

• Nat: A business owner running multiple restaurants (including "Seventy5") who is seeking support for profitability and digitalization during the cost-of-living crisis.

📋 Situational Judgment Summary

The assessment measures professional capabilities across several key scenarios:

ChallengePreferred Professional ResponseProject Leadership

Accept full ownership and view the challenge as a development opportunity.

Facing Difficulties

Practice honesty by explaining specific challenges to a manager and seeking advice.

Prioritization

Consult your manager to discuss competing deadlines and seek advice on time management.

Skill Development

Embrace feedback by signing up for recommended training, even if previous performance was high.

Adapting to Change

Respond quickly to shifts in agenda or priorities, researching new topics on the spot.

New Software

Collaborate with peers to share knowledge and build expertise rather than working in isolation.

🌍 Strategic & Sustainability Initiatives

The bank highlights several forward-looking initiatives aimed at long-term prosperity:

• Affiliate Initiative: An online platform designed for small business owners to communicate, share information, and collaborate.

• Pivoting: Supporting businesses in researching and entering new markets when traditional demand dwindles.

• Sustainable Buildings: Helping the real estate sector transition to energy-efficient, carbon-neutral buildings.

• Supply Chain Resilience: Improving sustainability by rewarding partners who minimize their environmental impact.

• Future of Work: Fostering a shift toward remote and hybrid working models while maintaining physical offices for collaboration.

🏆 Core Values & Work Style

• Mindset: Prefers an open-minded approach that views unexpected changes as opportunities.

• Accountability: Prioritizes making realistic promises and delivering on them consistently.

• Growth: Values proactive ownership, seeking frequent feedback, and pushing out of one's comfort zone.

• Performance: Focuses on being successful, high-achieving, and outperforming peers while maintaining ethical standards.